The hotel offers amenities for your comfortable stay and unforgettable experiences
Wi-Fi
Parking
GBP 17 per day
Luggage storage
24-hour services
24-hour reception
General
No smoking on site
Wi-Fi
Paid parking
Safe deposit box
24-hour reception
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
Security
Luggage storage
Lift
Smoke detectors
Fire extinguishers
Key card access
Key access
Sports & Fitness
Fitness centre
Guest Parking
Electric kettle
Cookware/ Kitchen utensils
Services
Room service
Housekeeping
Laundry
Dry cleaning
Welcome drink
Dining
Restaurant
Bar/ Lounge area
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Facilities for people with disabilities
Toilet for disabled
Bathroom for disabled
Spa & Leisure
Leisure/ TV room
Room features
Heating
Sitting area
Tea and coffee facilities
Dining table
Ironing facilities
Bathroom
Washing machine
Free toiletries
Self-catering
Electric kettle
Cookware/ Kitchen utensils
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
Gallowgate,
Newcastle upon Tyne,
United Kingdom,
NE1 4SD,
Tyne and Wear
Map view
street view
Gallowgate,
Newcastle upon Tyne,
United Kingdom,
NE1 4SD,
Tyne and Wear
City landmarks
Night club
Newcastle Castle
940 m
Museum
Discovery Museum
600 m
Market
The Quayside
1.4
km
Bridge
Gateshead Millenium Bridge
2.6
km
Museum
The Great North Museum
1.1
km
Museum
Life Science Centre
850 m
Bridge
The Tyne Bridge
1.3
km
Bridge
High Level Bridge
1.1
km
Gallery
Baltic Centre for Contemporary Art
2.0
km
Mall
Eldon Square
640 m
Grainger Street Newcastle city centre
Grainger Town
700 m
Church
Saint Nicholas Cathedral
880 m
St Nicholas Square
Newcastle Cathedral
880 m
Church
Cathedral Church of St Mary
690 m
Square
The Blue Carpet
1.1
km
Cinema
Tyneside Cinema
940 m
Museum
Holy Jesus Hospital
1.2
km
Bridge
Swing Bridge
1.3
km
Grey Street
900 m
Gallery
The Biscuit Factory
1.9
km
Gallery
Laing Art Gallery
1.0
km
Park
Leazes Park Lion Sculture
880 m
Bessie Surtees House 41-44 Sandhill Quayside
Historic England
1.2
km
Museum
Victoria Tunnel
2.1
km
Shopping Area
Central Arcade Newcastle
720 m
Nearby
Stadium
St James' Park
200 m
Market
Grainger Market
550 m
Monument
Grey's Monument
560 m
St. Andrews Street
The Chinese Arch
540 m
Hadrian's Wall
540 m
Restaurants
Shark Club Gastro Bar
50 m
Site Office Heber Street Sandman Signature Hotel
NINE Sports Bar & Lounge
140 m
St James' Park
Sky Chinese Cuisine
260 m
3/F 20-28 Stowell Street
Landmark
230 m
Stowell Street
Little Asia Gen 2.0
210 m
14 Stowell Street
Blackfriars Restaurant
420 m
Friars Street
Dojo Japanese Restaurant
270 m
26-28 Stowell Street
New Canton Kitchen
170 m
41 Gallowgate
Reviews and Ratings
Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
Great location
Functional kitchenette
Lack of dietary options
Service response
7.6/10
Very good
Rooms
8.1
Location
9.2
Service
7.7
Dining
6.1
Guest reviews
7.6/10
based on 18 reviews
8.0
8.0/10 based on 6910 reviews
John
United Kingdom,
April
2024
7.2/10
I had a mixed experience at the hotel. The location was convenient, close to the city center and all amenities, but the dining options were limited with no lactose-free or gluten-free choices. The service was pleasant overall, although there was a lack of proactive customer support. Despite the comfortable beds and pillows, the room had limited temperature control, and the third bed was oddly placed behind a partition without a window.
Rooms
7.0
The room had comfortable beds and pillows, but it was a bit disappointing with limited temperature control and the peculiar positioning of the third bed.
Service
7.0
The service was friendly but lacked proactive support. The staff was pleasant from receptionists to the maids.
Location
8.0
The hotel's location was convenient, near the city center and all amenities, although it missed the mark with some odd placements at the lifts.
Dining
6.0
The dining options were limited without lactose-free or gluten-free choices, but the home-made bread was a nice touch.
Facilities
8.0
The facilities were generally good, but there were some odd placements which affected the overall experience.
Mark
United Kingdom,
April
2024
8.6/10
My stay at the hotel was fantastic! The room was perfect for our family with a double sofa bed for our teenager, air conditioning, and a convenient kitchenette. The service was outstanding from check-in to check-out, with a very friendly and efficient receptionist. The location was ideal, close to all the local attractions and right opposite the football ground and metro station. The dining experience was basic, but the chopped salads were nice. Overall, a great hotel to stay at with excellent service and amenities.
Rooms
9.0
The room was equipped with a double sofa bed, air conditioning, and a handy kitchenette.
Service
9.0
The service provided was outstanding throughout my stay, and the staff were always happy to assist.
Location
10.0
The hotel's location was perfect, within walking distance to all attractions and right opposite the football ground and metro station.
Dining
7.0
The dining options were basic, but the chopped salads were enjoyable.
Facilities
8.0
The hotel offered great facilities for a comfortable stay.
Kieran
United Kingdom,
April
2024
7.2/10
The hotel provides excellent disabled facilities and a functional kitchenette in the rooms, but the service was not very helpful regarding maintenance issues. The location is superb, being right next to St James's Park, but the dining options lack variety and special dietary choices.
Rooms
8.0
I appreciated the disabled facilities and the presence of a fridge and functional kitchenette in the room.
Service
6.0
The service was lacking when it came to addressing maintenance concerns, but the receptionists were friendly and efficient.
Location
9.0
The hotel is conveniently located right next to St James's Park, making it a prime spot for exploring the area.
Dining
7.0
The dining experience lacked lactose-free and gluten-free options, but the Pork Belly dish was seriously delicious.
Facilities
6.0
The hotel offers basic facilities, but nothing exceptional was noted.
Great location
Lack of dietary options
Barbara
United Kingdom,
April
2024
7.4/10
The hotel is conveniently located opposite the football ground and metro station, offering a central spot within a 5-minute walk of the city center. The rooms are comfortable, with a really cozy bed, though the layout with the 3rd bed tucked behind a partition could be better. The service is outstanding, with a super friendly receptionist but a bit lacking when it comes to immediate issue resolution. The dining lacks lactose-free or gluten-free options and quality, yet the facilities are well-maintained and pleasant.
Rooms
8.0
The rooms are comfortable with a really cozy bed, but the layout with the 3rd bed tucked behind a partition is not ideal.
Service
7.0
The service is outstanding with a friendly receptionist, though immediate issue resolution could be improved.
Location
9.0
The location is great, right opposite the football ground and near the city center.
Dining
5.0
The dining lacks lactose-free or gluten-free options and quality.
Facilities
8.0
The facilities are well-maintained and pleasant.
Mark
United States,
March
2024
8.6/10
I had an amazing stay here! The hotel offers breathtaking views of St James Park from the cozy rooms with a functional kitchenette. The service was outstanding, with staff always happy to assist and provide top-notch service. The location couldn't be better, just across from St James' Park and within walking distance of local attractions and restaurants. The dining was good, although a bit limited in options. Overall, a great value for the money.
Rooms
9.0
I loved the view across to St James Park from the comfy room with a functional kitchenette.
Service
9.0
The staff here are incredible! Always ready to help and provide outstanding service.
Location
10.0
The hotel is perfectly located across from St James' Park and close to local attractions and dining options.
Dining
7.0
The dining experience was good, but I wish there were more options available.
Facilities
8.0
The hotel offers all the necessary facilities for a comfortable stay.
Larry
United States,
March
2024
7.4/10
The hotel offers a great view right across to St James Park, with comfortable bed and pillows, and a convenient little kitchenette. The rooms are cozy and well-equipped, making for a pleasant stay. The service is outstanding, with always happy and helpful staff, although there were some issues with customer service when addressing maintenance needs. The location is excellent, just across from Newcastle stadium, making it easy to explore the city. The dining experience could be improved with more varied options. Overall, a recommended stay with good value for money.
Rooms
8.0
The room was cozy with a view of St James Park and a comfortable bed and pillows. The little kitchenette was very handy.
Service
7.0
The service was outstanding, with always happy and helpful staff, although there were issues with maintenance handling.
Location
9.0
The hotel is conveniently located across from Newcastle stadium, making it easy to explore the city.
Dining
6.0
The dining experience lacked variety and could be more appealing with additional options.
Facilities
7.0
The hotel offers essential facilities for a comfortable stay.
great view
limited dining options
Mark
United Kingdom,
February
2024
8.6/10
I couldn't have been happier with my stay at this hotel. The room was spacious and well-equipped with a microwave and kettle, they even upgraded me at the desk to one with a little kitchenette which was super handy. The service was exceptional, with the receptionists and maids always going the extra mile to make sure I had everything I needed. The location was ideal, close to nightlife and within walking distance of everything. However, the dining options were a bit limited, and it would have been nice if they were included in the rate.
Rooms
9.0
The room was spacious and comfortable, equipped with a large comfy bed, microwave, and kettle.
Service
9.0
The service was outstanding, with staff always happy to help and make my stay enjoyable. The receptionist was friendly and efficient.
Location
10.0
The hotel's location was perfect, within walking distance of everything and close to the nightlife.
Dining
7.0
The dining options, although not included in the rate, were a bit limited. It would have been nice to have more variety.
Facilities
8.0
The facilities were great, with everything I needed for a comfortable stay.
Convenient location
Limited dining options
Oliver
United Kingdom,
February
2024
7.8/10
I had a delightful stay at the hotel, thanks to its fantastic location opposite St James's Park, comfortable rooms with beautiful views, and outstanding service from the friendly staff. However, the dining options were a bit basic, and the hotel could improve on some facilities.
Rooms
8.0
I enjoyed my stay in the comfortable room with a lovely view overlooking St James's Park.
Service
9.0
The service was outstanding, with the staff always willing to assist and provide a great experience.
Location
10.0
The hotel's location is perfect, right opposite St James's Park and within walking distance of many attractions and amenities.
Dining
5.0
The dining experience offered basic food, and it was disappointing that it was not included in the rate.
Facilities
7.0
The hotel's facilities were decent but could be improved to enhance the overall guest experience.
Ryan
United States,
February
2024
8.4/10
The hotel excelled with its superb location close to St James's Park, offering a cozy experience with large comfy beds. The outstanding service from the dedicated staff truly made my stay enjoyable, though there were minor issues with customer service. The dining experience was good overall with included meals, and the facilities were convenient for a comfortable stay.
Rooms
9.0
The rooms were cozy with large comfy beds, providing a relaxing retreat.
Service
8.0
The staff went above and beyond to assist guests; however, there were some missed opportunities in addressing maintenance issues promptly.
Location
10.0
The hotel's location right next to St James's Park was superb, allowing easy access to transportation and nearby attractions.
Dining
7.0
The dining experience was enjoyable with included meals, offering a decent selection to satisfy hunger.
Facilities
8.0
The hotel provided essential facilities to enhance the stay, ensuring convenience for all guests.
Convenient Location
Minor Customer Service Issues
Jim
United States,
January
2024
7.6/10
I had a lovely stay at the hotel. The room was cozy with great facilities, but the service could have been more attentive. The location was perfect, close to the city center, although the dining options were limited. Overall, it was a comfortable and convenient choice for my trip.
Rooms
8.0
The room was really comfy with excellent facilities.
Service
7.0
The staff was friendly and efficient, but there were issues with customer service when I needed maintenance assistance.
Location
9.0
The hotel is in the center of the city, making it very convenient to explore and close to local attractions.
Dining
6.0
The dining options were basic, with no special dietary needs catered for, but the Welsh pastry was a nice touch.
Facilities
8.0
The hotel had all the necessary facilities for a comfortable stay.
Convenient location
Limited dining options
George
United Kingdom,
September
2023
8.6/10
I had a fantastic stay at the hotel. The rooms were clean and comfortable, and the staff was incredibly friendly and always willing to help. I look forward to staying here again soon. One downside was the lack of good customer service when I had maintenance issues during my stay.
Rooms
9.0
Our room with a child bed, kitchen, good appliances, and a double sofa bed for our 14-year-old was perfect for our needs.
Service
9.0
The service from check-in through to check-out was outstanding. The friendly and efficient receptionist made our stay even more enjoyable.
Location
10.0
The hotel is conveniently located just across from Newcastle stadium and directly opposite to St James' Park. It's a prime spot close to all the shops and restaurants.
Dining
7.0
The dining options included in our rate were basic, but satisfactory. However, the pre-packaged products were not to my liking.
Facilities
8.0
The hotel facilities were well-equipped and met our needs during our stay.
Great location
Limited dining options
Jeff
United States,
August
2023
8.6/10
The hotel offers stunning views overlooking St James's Park and comfortable rooms with good appliances. The outstanding service provided by the friendly and efficient staff makes for a memorable stay. The location is perfect, within walking distance of local attractions and with easy access to transportation links. However, the dining options may not cater to all dietary needs.
Rooms
9.0
The rooms are equipped with good appliances, comfortable beds, and pillows, offering a pleasant stay with a view over St James's Park.
Service
8.0
The service was outstanding, with staff always ready to help and make the stay comfortable; however, customer service regarding maintenance issues could have been better.
Location
10.0
The hotel's location is superb, right by St James's Park and with convenient access to local attractions and transportation links.
Dining
7.0
The dining experience, though not included in the rate, may lack options for those with specific dietary requirements.
Facilities
The facilities are well-maintained and offer necessary amenities for a comfortable stay.
Louis
United Kingdom,
August
2023
6.8/10
I had a mixed experience at the hotel. The rooms offered a marvellous view of the stadium and were comfortable, but the layout with the 3rd bed behind a partition with no window was a bit odd. The service was a bit hit-or-miss with a friendly receptionist but lacking customer service when issues arose. The location was convenient, directly opposite the Newcastle stadium and within walking distance of the city center. Unfortunately, the dining options were basic with no lactose or gluten-free choices. The facilities were standard without any standout features.
Rooms
8.0
I enjoyed the view of the stadium from my room and found the bed to be very comfortable.
Service
6.0
While the receptionists were friendly, I was disappointed by the lack of assistance when I had issues during my stay.
Location
8.0
The hotel's location was convenient, directly opposite the Newcastle stadium and within walking distance of the city center.
Dining
5.0
The dining options were quite basic and did not cater to those with dietary restrictions.
Facilities
7.0
The facilities were standard without any standout features.
Wilfred
United Kingdom,
August
2023
5.2/10
The hotel is conveniently located, but cleanliness is questionable. The rooms offer comfortable beds but need better maintenance. The service is lacking in responsiveness and proactiveness. The location provides easy access to the city center but may have some confusion with directions. The dining options are subpar with limited choices. Overall, the hotel falls short in some aspects of the guest experience.
Rooms
6.0
The rooms had comfortable beds but cleanliness was an issue with rubbish found next to the bed.
Service
5.0
I was advised to call maintenance for issues, which was not the best customer service approach. However, the team from receptionists to maids were friendly and seemed helpful.
Location
7.0
The hotel is within walking distance of the city center, but there may be confusion due to local roadworks. It's also close to Newcastle stadium.
Dining
5.0
The dining experience was not included in the rate and the food quality was basic, with limited selection.
Facilities
5.0
The hotel seemed to lack decent facilities overall.
comfortable beds
lack of cleanliness
Martin
United Kingdom,
July
2023
8.0/10
I had a pleasant stay at the hotel with some highlights like the friendly staff and a great location, but there were some areas that could use improvement, particularly in the dining options.
Rooms
7.0
The room was equipped with the bare minimum facilities but had a very comfortable bed.
Service
10.0
The service from check-in through to check-out was outstanding, with staff always happy to help. A real credit to the company!
Location
9.0
The hotel is conveniently situated right next to St James's Park, making it easy to explore the city center. The metro station is just outside for added convenience.
Dining
6.0
The dining experience was a bit lacking in variety, with limited options available, but I did enjoy the Belgian waffles they offered.
Facilities
8.0
The hotel facilities were well-maintained and met my needs during the stay.